Overview
Change Approvers in ServiceLink are responsible for approving Comprehensive and Emergency changes. Comprehensive changes must be approved before a change is implemented. Emergency changes can be approved up to 48 hours after implementation.
Assignment Groups determine who is responsible for approving requests for their group. The designated Change Approvers must be made owners of the MCommunity Group associated with the ServiceLink Assignment Group. A group may have multiple Change Approvers, however only one needs to approve any given change request.
Change Approvers receive an email notification when an approval has been requested. The request also displays in the My Approvals menu under the Service Desk module in ServiceLink. The approval process is triggered when:
- Comprehensive changes - the planned start/end dates are entered in the change record, and the change State is set to Planning - Scheduled .
- Emergency changes - the change record is saved.
Step-by-Step Process
- Click My Approvals in the Service Desk module.
- Click Requested on the applicable row to open the approval record.
- Review the change request in the Change Request section.
- Enter applicable Comments.
- Click Approve or Reject.
Note : The change record's Approval field is automatically moved to Approved or Rejected.
Note : You can open the change record for which approval is being requested by clicking on the record number in the Approval for column.
Note : If the change is being rejected, enter information about why the change is being rejected here.